Delivery & Returns

We aim to dispatch your goods within 2 working days from receipt of your order but please be aware that items can take up to 5 working days to be delivered. We will contact you within 24 hours of placing your order to assure you that it has been placed. If for any reason an item you have ordered is out of stock we will let you know so that you can either cancel your order or wait slightly longer for it to arrive.

Collect - From Tessera, 58 King Street, Castle Douglas. Available to collect the following day from 11am (except Sunday). Free

Standard delivery to UK Mainland £5.00
For spends £100 and over carriage is free of charge.
Please note some larger, more fragile items are not available for delivery, they are only available to collect from our Castle Douglas shop.  Do please phone however if there is an item you are interested in and suitable carrier quotes can be obtained.

Please contact us to discuss delivery prices for the Highlands & Islands.
If you have any queries regarding postage please don't hesitate to get in touch, please email or call 01556 50 3003. 

We will exchange or refund any item you are not happy with as long as the goods are returned in original condition within 14 days of receipt. The customer will be responsible for the return cost to us, please ask for proof of postage from your post office. All goods have to be returned to: Tessera, 58 King Street, Castle Douglas, DG7 1AD. Delivery charge and return postage will only be refunded if the item is faulty. Refunds will be processed within 3 working days of the goods arriving with us. We suggest goods are returned by registered post as we cannot refund items broken or lost during return transit.

If an item is damaged, or not as ordered, please inform us within 24 hours of delivery to arrange a replacement or refund.